Withdrawal and refund policy

1. Ordinary withdrawal

Where Korean law applies, a consumer may generally withdraw within 7 days from receipt of the contract notice or the start of supply, whichever is later.

Where the user separately requests immediate performance and digital service use begins, withdrawal may be restricted to the extent permitted by law. Checkout obtains this consent separately.

2. Non-conforming service

If performance differs from the representation or contract, withdrawal may be requested within 3 months of supply or 30 days after the consumer knew or could have known of the issue.

3. Nunchi refund cases

Verified technical duplicates, provider errors, moderation rejection, and legal or authority requirements are refunded in full or in the affected part. Being outbid alone is not a service defect.

4. Credit and cancellation

A provider-verified failure or cancellation may release reserved credit. After confirmation, used credit and unused face value are not cash refundable. A technical duplicate or operational error may restore credit under the campaign terms.

5. Sponsor packages

Pending review, rejection, or cancellation before service starts receives a full refund. Active cancellation stops delivery and refunds the unused seconds pro rata. Nunchi downtime is extended one-for-one or refunded for the undelivered portion.

Removal for advertiser violations does not refund delivered service, but unused service is returned. Change-of-mind after completion is not refundable, without limiting rights for non-conforming delivery or billing errors.

6. Exchanges and returns

Nunchi provides digital paid-ranking and sponsor-ad services only, not physical goods. Exchanges and returns for physical goods therefore do not apply; withdrawal and refunds are handled under this policy and applicable law.

7. Request, review, and timing

Signed-in users request a refund in My Payments; guests use the secure lookup token. Nunchi records evidence, calculation, decision reason, operator, and gateway response.

Where statutory withdrawal is available, Nunchi refunds to the original payment method within 3 business days of receiving the withdrawal notice and immediately requests cancellation from Toss Payments or Stripe. Card or wallet posting time may vary by payment method.

8. Objections

You may request reconsideration with supporting material. This policy does not exclude statutory withdrawal, damages, or consumer dispute-resolution rights.